Shipping Policy

1. Shipping Fees

Free shipping sitewide.

2. Order Processing Time

Orders are processed within 2 business days after your order is confirmed and payment is verified.

We only process and ship orders on business days (Monday to Friday, excluding public holidays).

3. Shipping Methods & Delivery Time

*Delivery times are estimates and may vary depending on your location.

*We are unable to deliver to PO BOX, military, or protected areas.

4. Order Tracking

Once your order has shipped, you will receive a shipment notification via email with tracking information, allowing you to easily track your package on the provided website.

5. Shipping Restrictions

6.We currently ship to the following countries and regions:

Germany, Austria, Netherlands, France, Denmark, Poland, Italy, Belgium, Estonia, Finland, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Spain, Hungary, Romania, Sweden, Bulgaria, Greece, Slovenia, Switzerland, Croatia, Czech Republic, Norway, Ireland.

7.Can I Change My Delivery Address?

Please note: If you need to change your delivery address, you should do so before updating your ring size. For customers in the US, you can update your delivery address if the new address is in the same state. However, some states allow local governments to impose additional general or selective sales taxes. If your local government does this, meaning that the new address you want to change to is in a city where the tax rate is different from your original address, we may not be able to change the address on your order. Currently, it is not possible to update an address from one country to another. If you need to ship your order to a different country, please contact our team for assistance in canceling the original order and placing a new one. For orders that have already been shipped: Please contact the courier. To find the courier on your order, please check the order confirmation email you received after making your purchase. Your carrier and tracking number can be found below your order number in the body of the email. Clicking on the tracking number will take you directly to the carrier’s website. We also provide direct links to each of our carrier websites below.

8.Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, or anyone else who may have received the package on your behalf.